Staging environment

Get More Customers by Creating Experiences That Convert

Hosted by Carlotta Tutt Holloway

Wed, Oct 7, 2026

5:00 PM UTC (30 minutes)

Virtual (Zoom)

Free to join

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What you'll learn

Map the Journey

Understand the key stages of a customer journey that drives sales.

Find the Gaps

Spot the gaps where customers may be dropping off or disengaging.

Make the Move

Leave with a simple customer journey checkup and one action to improve conversions.

Why this topic matters

Businesses often focus heavily on getting attention, but attention alone doesn’t create customers. People decide whether to engage, trust, buy, return, or recommend based on the experience they have at every step. This lesson helps business owners look beyond promotion and understand where their customer journey may be helping or hurting growth, spot gaps along the way, and improve the moments that drive growth and help customers choose them.

You'll learn from

Carlotta Tutt Holloway

Marketing strategist helping businesses turn customer experience into growth.

Carlotta Tutt Holloway is a marketing strategist, educator, and experiential marketing expert with nearly 30 years of experience helping brands connect with people in ways that drive action, loyalty, and growth. She has developed strategies and experiences for major brands including Walmart, Ally, Mastercard, and others, while also teaching and advising hundreds of small business owners. As founder of True Root Marketing and True School, Carlotta helps businesses look beyond promotion to understand customer behavior, improve the customer journey, and create experiences that give people a reason to choose, return, and recommend.

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